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Times Change, Services Should Too

Guest blog by Nick Elbert Recently a life insurance application was submitted by our team to a carrier to issue a new life insurance policy. 60 days later, we received notification from the carrier stating that the medical facility, from which medical records had been requested, had acknowledged receipt of the request but that it

What does it mean to serve?

A guest blog by Charles Olson What does it mean to Serve?  I suppose it depends on the context, so let’s focus on what it means to serve in the business sense.  At OCI we talk a lot about providing excellent customer service and making sure that an emphasis is placed on ensuring our partners