Reminder: UHC’s Discontinuation of NPN Override Usage

As part of our ongoing commitment to compliance and clarity, we have refined our approach to National Producer Number (NPN) override usage, which refers to agents or solicitors submitting Marketplace applications using another agent’s or principal’s NPN. All agents are now required to use their own assigned NPN for every UnitedHealthcare Individual & Family Plan enrollment, effective Nov. 1, 2025. This update is reflected in 2026 contract amendments sent to contracted agencies and agents on Oct. 9, 2025.

Why this matters
The use of NPN override has created challenges in tracking agent activity, managing complaints, and maintaining oversight. Our refined approach is designed to enhance visibility, streamline reporting, and reinforce compliance—while continuing to support the success of our valued agencies, agents, and solicitors.

What you should know

• Improved reporting: NPNs will now be reflected on enrollments, enabling more accurate performance tracking at both the agency and agent/solicitor levels.
• Book of business visibility: Agents/solicitors will be listed as the agent of record on enrollments and will have access to their book of business while within the agency’s hierarchy. Book ownership, however, will remain with the upline agency as applicable.
• Compliance assurance: Credential validation will ensure all enrollers meet licensing and appointment requirements, supporting regulatory alignment and operational integrity.