There is an update regarding payment processing on e123 for GigCare that will go into effect July 1, 2026. Beginning with the June 20th monthly billing, the following changes will go into effect:

  • Surcharge on Credit card payments: An applicable processing fee (equal to the actual cost of credit card acceptance, not to exceed 3%, that will be disclosed before payment is submitted) will apply, based on the member’s state of residence. This fee is a pass-through and will not exceed our cost of card acceptance. Processing fees will only be assessed where permitted by applicable law and card-network rules.
  • Debit cards: Will no longer be accepted for premium payments.

There is no impact to members paying via ACH. However, for any members paying with a debit card, payment information will need to be updated by June 15th to avoid any disruption. Also, members currently paying via credit card have the option to update their payment method to ACH to avoid the processing fees.

How Clients Update Their Payment Method

Update payment method easily through the member portal:

Log in to the Member Portal

  1. Log in: Your client will receive a text from 1-888-401-6697 containing their username and password. (No registration needed)
  2. Click: “View” on your payment method
  3. Click: “Add ACH SAVE bank draft” or “Add SAVE credit card”
  4. Update your information and save

There is Members should have been notified directly via both email and SMS. A broker communication to all agent records with e123 was also distributed.